You can return unopened and unused orders within 14 days without giving any reason.

The costs for returning the product are at your own expense.

Sale items, hygiene items
By Fay Giftcards, store purchases cannot be returned online.

Ordered today, shipped the same day. You can place your order via PostNL on workdays until 16:00, then we will ship your order the same day. If you order after Friday 16:00, then we will ship your order on Monday.

Orders via PostNL are shipped for free within the Netherlands from €250 Excl. VAT. The costs for orders under €250 are €6.95 Excl. VAT per order.