BY FAY values ​​integrity and therefore treats your data with the utmost care and respect. Our systems are set up in such a way that your data is only visible to the parties involved in your order, and is only used if necessary for the correct processing of your order.

BY FAY never gives, sells or lends addresses to third parties. Below are further details regarding our privacy policy and security.

BY FAY takes many measures to protect your personal data. Technically, we ensure that our systems are up-to-date and well-secured and we use certificates to encrypt data traffic between your computer and BY FAY.

We have our systems tested regularly by external experts. Internally, your data is only viewed by people who are responsible for the correct processing of your order.

By using or signing up for BY FAY services, we need certain information from you. We use this information exclusively to process your order and to keep you informed of the progress of your order.

When you place an order, your name and address details, telephone number, email address, bank and payment details are required to process this order and to keep you informed of the progress of your order. By creating a one-time account with BY FAY, you do not have to re-enter this information with every order. This makes online shopping at BY FAY easy, fast and safe!

BY FAY uses cookies to recognize you on your next visit. Cookies are small files with information that are stored on your computer by your browser. Cookies provide us with information about the use of our services so that we can optimize and improve them where necessary. This gives us insight into your behavior on our website, not into your personal data.

It is possible to adjust your browser settings so that you do not receive cookies during your visit to our website. However, cookies are necessary to place an order and to save the settings for this.

Thank you for your trust in BY FAY as a safe party for your online cosmetics purchases. The trust is justified, because we offer a safe environment for shopping and paying. For the payments we work together with a renowned provider: Molly.

Right to information

You have the right to an understandable and transparent explanation of how we handle your personal data and what rights you can exercise in this regard. In this privacy policy we have therefore explained in detail what data we collect from you and how we handle this data.

Right of access

You have the right to access the data we have available about you at any time. You can view this in your personal Skins account.

Right to correction

You have the right to correct your personal data if it is incorrect or outdated and/or to have it supplemented if it is incomplete. You can do this at any time in your personal Skins account.

Right to object

You have the right to object to the processing of your data if you do not agree with the way in which we process your personal data. This right applies to the data that we use for direct marketing. For example, you can ask us to no longer use your data to send a newsletter.

In addition, this right also applies to other data that we use from you based on our legitimate interest. For example, you can choose that we forget and continue to forget the data about your surfing and search behavior. You can submit a request for this via customer service.

Right to restriction

You have the right to request a restriction of the processing of your data. This means that we may store your data, but not use it. This right arises in a number of cases. If you believe this is the case, you can contact us via customer service.

Right to be forgotten / request to delete account

You have the right to request us to delete all of your data. When you submit a request to delete your account, we will delete data that can be traced back to you. Except for the data that we are required or permitted to retain by law. For this, please contact our customer service.

Right to lodge a complaint

You have the right to file a complaint about the way we handle your data. Do you have a complaint? Please contact our customer service: we will be happy to resolve this with you ourselves. However, you also have the right to file a complaint with our Data Protection Officer. This is possible by sending an email to info@byfay.nl . Finally, you have the right to contact the Dutch Data Protection Authority with your complaint.

If the above does not provide you with sufficient information regarding our privacy policy and the security of our services, please contact us via info@byfay.nl or via the contact form. This privacy statement may be amended by us. Any amendments will be announced on this page.